In Brief Our Capability Values Information Quality Systems Environmental Systems Health & Safety Information Technology


10th May 2006
BVQI award ISO 9001 certification to our quality systems


17th January 2006
M & R awarded Gold Award for Contractor Safety at Airbus Broughton.


8th December 2005
New look website launched


20th November 2005
M&R opens new office in Broughton to enhance customer support


11th November 2005
BVQI award ISO 14001 certification to our environmental systems

Aerospace

Automotive

Food Manufacture

Marine

Paper Manufacture

Petrochemical

Plastics

Power Generation

Click here to view our Quality Policy Statement (Adobe tm PDF Format 127Kb) Our Quality Management System (QMS), designed against the ISO9001:2000 specification, forms the core of our philosophy of continuous improvement. It is the backbone of our methodology and has been designed to ensure that our Environmental and Health & Safety systems are used to provide high quality, continuously improving, cost effective, safe and environmentally secure services to our customers.

Customer Appraisal
We regard our clients’ feedback as an invaluable measure of quality and provide as much opportunity as possible to invite objective feedback. Our quality system has been designed to maximise the potential for improvement which our customers can provide.

To facilitate integration of a customer’s opinions into our quality data, our Quality Management System provides three levels of mechanism to suit the varying requirements of the types of contracts, one-off project works and customers we have.

Project & Reactive Appraisal
Due to their flexible nature, project works and PPM / Scheduled tasks which we perform on a less frequent basis are primarily assessed before the customer is asked to ‘sign-off’ the work. We have integrated our Customer Appraisal and Works Sign-off forms to provide customers and their representatives with greater opportunity to provide feedback at a point when evaluation of the work we have done is pertinent to them.

Our ‘Sign-off / Approval Form’ represents a central point which ties several aspects of our QMS together, providing a single point of reference and ‘flow’ between elements of our system. The form first details the actions of M&R Facilities Management’s representative in relation to any defects and corrective actions which may be required before we ask our customer to accept the work we have done.

If any corrective actions are identified, they are dealt with using our 'Concern and Corrective Action' process. Once all corrective actions have been properly addressed, they are signed off by our manager who would then request final approval and appraisal of the work by the customer.

Service Appraisal
For service contracts where we provide a service on a continual basis, we prepare weekly ‘Service Appraisal’ forms. Contracts are often divided into logical units to help streamline the process and appraisal forms are often completed by more than one person within our customer’s organisation to ensure that the feedback we are getting is relevant and accurate.

Commercial Appraisal
These two methods have been developed to gain insight into our ‘operational quality’, but we also conduct regular postal appraisals which target our customer contract managers. This type of appraisal helps to ensure that customers at every level can contribute to the assessment of M&R’s service quality, regardless of whether they are concerned with the quality of our workmanship or the more commercial aspects of the service we offer.

Concern and Corrective Action
Your opinion matters to us, but where is the sense in asking for your opinion of our services if they don’t meet our own stringent standards of quality control? Our appraisal systems incorporate a structure for the internal review of our products and services before we ask what our customers think.

If things go wrong, identifying causes, actions required for rectification and adjusting our systems and methods to remove the potential for recurrence is what really matters to us. We conduct a detailed investigation and root cause analysis of all problems and defects, with a view to learning and continuously improving the way we work.

Quality, Performance and You
The reporting of quality, cost and performance data is an area of our systems which we tailor to the requirements of a particular site or customer. Although much of the data we use is collected in the same way across our sites and contracts, we try to ensure that our system is applied in the most effective and informative way which fits the prevailing business requirements.

We also produce accurate and timely cost analysis reports which can conform to your budgetary parameters. We will tailor our analysis to ensure that the information displayed not only fits our needs, but yours as well.

Supplier Assessment and Management
Supplier assessment is an important part of our quality management process. The quality of our equipment and raw materials is vital to our end product and to the achievement of imposed or necessary milestones in each process. The ability to react quickly in the event of breakdowns to ensure our client's production can resume in the minimum possible time is something we pride ourselves on and this can only be achieved by ensuring our suppliers can also contribute and react quickly.

We operate a continual assessment of all of our suppliers and they must not only demonstrate their commitment to providing quality products and services, but also ensure that they respond efficiently to any commercial requirements which may arise.

Units 11 - 13 Telford Road, Thornton Industrial Estate, Ellesmere Port, CH65 5EU  TEL: 0151 357 1901   FAX: 0151 357 1902
© Copyright 2005-2007 M & R Facilities Management Ltd. All rights reserved.

070-228 exam 070-229 exam 070-232 exam 070-234 exam 070-235 exam 070-236 exam 070-237 exam 070-238 exam 070-241 exam 070-243 exam 070-244 exam 070-246 exam 070-247 exam 070-262 exam 642-902 exam 642-961 exam 642-964 exam 642-971 exam 642-972 exam 642-973 exam 642-974 exam 642-975 exam 642-978 exam 642-979 exam 642-980 exam 642-982 exam 642-983 exam 642-991 exam 642-992 exam 642-993 exam 642-994 exam 642-995 exam 642-996 exam A2150-006 A2150-038 A2150-195 A2150-196 A2150-533 A2150-536 A2150-537 A2150-561 A2150-563 A2150-575 A2150-596 A2160-667 A2160-669 A2180-175 A2180-178 A2180-181 A2180-183 A2180-184 A2180-188 A2180-189 70-529-VB 70-536 70-536-Cplusplus 70-536-Cplusplus- CN 70-536-VB 70-536-VB-CN 70-540 70-540-Csharp 70-540-VB 70-541-Csharp 70-541-VB 70-542 70-542-Csharp 70-542-VB 70-543-VB 70-544-Csharp 70-544-VB 70-545-Csharp 070-215 070-216 070-217 070-218 070-219 070-220 070-221 070-222 070-223 070-224 070-225 070-226 070-227 070-228 070-229 070-232 070-234 MB6-870 MB6-871 MB6-872 MB6-884 MB6-885 MB6-886 MB6-889 MB7-221 MB7-222 MB7-223 MB7-224 MB7-225 MB7-226 MB7-227 MB7-231 MB7-232 MB7-255 MB7-514 MB7-515 MB7-516 70-564 exam 70-565 exam 70-565 exam 70-566 exam 70-567 exam 70-568 exam 70-569 exam 70-571 exam 70-571 exam 70-573 exam 70-573 exam 70-573 exam 70-576 exam 70-576 exam 70-576 exam 70-577 exam 70-579 exam 70-580 exam 70-582 exam 70-583 exam 70-583J exam 642-522 exam 642-523 exam 642-524 exam 642-531 exam 642-532 exam 642-533 exam 642-541 exam 642-542 exam 642-544 exam 642-545 exam 642-551 exam 642-552 exam 642-564 exam 642-565 exam 642-566 exam 642-567 exam 642-577 exam 642-582 exam 642-583 exam 642-584 exam 000-102 000-103 000-104 000-105 000-106 000-107 000-108 000-109 000-111 642-270 exam 642-272 exam 642-274 exam 642-278 exam 642-414 exam 642-415 exam 642-416 exam 642-425 exam 642-426 exam 642-427 exam 642-432 exam 642-436 exam 642-437 exam 642-444 exam 642-445 exam 000-150 000-151 000-152 000-153 000-154